FAQ

Fill in your details on the contact form, call + 34 902 13 00 14 or send an email to info@sagales.com. You can also visit the offices section of our website and contact us there.

For any complaints and claims, the freephone number +34 900 13 00 14 is at the disposal of our users.

Contact us via the form on our website, call 902 13 00 14 or send an email to mk@sagales.com. You can also visit the offices section of our website and contact the office corresponding to your route. We make sure that we check the vehicle at the end of every service.

Yes, most of our fleet is adapted. Call 0034 902 13 00 14 for more information.

From 4 years.

Bicycles can be transported free of charge on regular public services. Only one bicycle is accepted per user. It must be in a good state of cleanliness. For this reason, it is recommended that they go packed and must go to the bus hold, except in the case of folding bicycles. These can be transported outside, as long as it is a vehicle that accepts standing passengers and that the dimensions of the bicycle once folded do not exceed those provided for hand luggage (100 x 60 x 25 cm).

The maximum number of bicycles that the bus can carry is 5 units in the hold and 2 in the spaces reserved for standing passengers, without ever occupying the spaces for people with reduced mobility. Each vehicle, however, is conditioned by the available space. The company that owns the service can limit access, after assessing its security or conservation, among others.

The passenger who carries a bicycle on board is responsible for the damage it may cause to other users, luggage and the vehicle itself.

Passengers will be solely responsible for the hand luggage they carry on board and, consequently, liable for any damage that may be caused while they are aboard the vehicle. For these purposes, belongings will be understood as: hand luggage, rucksacks, bags, mobile phones, tablets, laptops, MP3 players, and other objects that passengers may carry on the bus. The transport company is not liable for damage to objects on board nor other objects not entrusted to its care. 

The use of the mask is not mandatory on public transport, but it is recommended to wear it when you have symptoms compatible with covid-19 or other respiratory diseases.

You can travel with guide dogs and pets (dogs, cats and ferrets are considered pets) with a maximum weight of up to 10 kg in transport equipment approved specifically for this use, with a maximum size of 60 x 35 x 35 cm. People responsible for pets that may have access to the vehicle must ensure that the animal is in the appropriate hygienic and health conditions.

The passenger is entitled to carry luggage without charge, provided that as a whole this does not exceed the maximum measures allowed (100x60x25 cm). If the total baggage exceeds these maximum measures allowed, an amount equivalent to the price of a standard ticket must be paid for each additional item. The number of items shall be subject to the availability of space in the luggage compartment.

Children under 4 years old who do not have a ticket, may only carry hand luggage without charge. If they have other luggage, a charge will be made at an amount equivalent to the price of a standard ticket for each item.

Hand luggage is understood as being all kinds of warm clothing, accessories or items for personal use that a passenger carries with them while travelling on board the vehicle.

In no event can objects or materials that are dangerous, unhealthy or which may cause inconvenience to other users or damage other luggage be permitted.

Scooters can be transported free of charge on regular public services. Only one scooter is accepted per user. It must be in good clean condition. 

Scooters must go into the luggage area of the bus, except in the case of foldable electric scooters. These can be transported outside the luggage area, provided that the vehicle permits standing passengers and the size of the electric scooters when folded does not exceed the permitted hand luggage size (100 x 60 x 25 cm). The service providing company may limit access after evaluating safety or other factors.

It is not allowed to access the buses with a scooter or electric unicycle (even if it is folded). Failure to comply with this measure may result in the imposition of penalties of €200.